Social inclusion and equality are two powerful words, but when it comes to employing persons with disabilities (PwDs), people with special needs, and members from the LGBTQ+ community, the numbers are not very impressive. In many parts of the world, June is dedicated to celebrating the LGBTQ+ community and their struggles against discrimination and social ostracization. June 18 is also celebrated as Autistic Pride Day. On this day, The Good Story Project takes you to a cafe in Raipur, the capital of Chhattisgarh. Here’s what is interesting. Presently, staff members at one of the branches include 15 people with hearing impairment, four transgenders, one person with Down Syndrome, one person who has a condition called dwarfism, and two trafficking survivors. Priyank Patel, founder, and managing partner of Nukkad Tea Café, talks about the challenges and the need to make these very talented people a part of the mainstream
June is celebrated as Pride Month. Please share the journey of people from the LGBTQ+ community working at your café.
Since its inception on June 18 in 2013, Nukkad has been working to promote social inclusion and equality. We started working with the members from the LGBTQ+ community in 2015. It was a one of its kind social experiment to recruit transgender people at various positions at the café. We went through our share of anxiety and skepticism and were not sure if the society would be as inclusive as we were trying to be. We met many people who were working with transgenders in Raipur. Through counselling sessions, we had to convince them about Nukkad working as an alternative medium of social security and financial independence and that our endeavour was to help them live with dignity and get social acceptance. We recruited a few members from the transgender community, trained them and taught them the basics of working in the hospitality sector. The experience and outcome were amazing. We were pleasantly surprised to see the overwhelming response from society as well.
Presently, we have two members from the transgender community working at one of our branches — Sagar (Asmita) is 29, a BBA graduate, who hails from the Charama block in Chhattisgarh, and Yugal (Illiana) who has cleared her 10 standard and hails from Mahasamund district in the state.
June 18 is celebrated as Autism Pride Day. Do you have any people with special needs working at the café?
We do not have any employees with Autism, but we do have Sunil Vacchani working with us who has Down Syndrome. After working with the differently-abled community members for the past five years, we always wanted to explore the possibility of hiring a person with Down Syndrome. We met Sunil bhaiyya through a local NGO. As it was a first for us, we had to put in some effort. The team had to be sensitized and trained to understand the strengths of Sunil bhaiyya. We have given him a comfortable working shift of six hours and have assigned him as the ‘Happiness Ambassador’. He is a devoted team member, is charming, and always smiling. He is 46 and supports his mother financially.
How did Nukkad come into being? Why did you decide to hire people with special needs?
Nukkad is not just a tea café; we have been promoting social inclusion over a cup of chai since 2013. We are a social movement aiming to engage, employ and empower marginalized community members. I graduated in Electronics and Telecommunication in 2007 from Shankracharya College of Engineering in Chhattisgarh and got placed in an IT firm in Delhi. For the next four years, I worked with various other firms. In 2011, I was chosen for a fellowship and worked extensively with various organizations in Gujarat, Odisha, and Maharashtra for two years. I worked on rural livelihood, stayed within the community, and experienced how the village-based economy functions, the social structure of Indian villages, and the yawning gaps in our system.
I realized there is an immediate need for an interactive community space and came with the idea of a Chai Cafe that will employ and empower the marginalized segment of the society comprising the people with hearing impairment, people with learning disabilities, dwarfs, trafficking survivors and transgenders. We started in 2013, and today we have four outlets in two cities (Raipur and Bhilai). So far, we have employed and empowered over 40 talented people and we are India’s very first café employing 15 transgender community members over a period of time.
What are the challenges of hiring persons with disabilities/those with special needs?
Reaching out is a challenge as with every new community, our area of exposure and training patterns change. We need to keep connecting with various NGOs, local bodies, individuals, and families to identify people. We have to constantly evolve. For instance, we have to learn sign language while dealing with the hearing impaired community members, we need to learn body language and change our tone of communication while dealing with people with Down Syndrome and trafficking survivors. The cross-community synchronization is a challenge as we have to ensure that the multiple communities working in the same organization respect each other and adapt to each other’s needs.
Training them is a challenge as many of our team members who are from marginalized communities generally have low or no school education. They also have low self-esteem and were never generally exposed to the world of hospitality. Our efforts lie in developing an inclusive working environment that helps each of our team members to acquire and aspire for more and offer equal growth opportunities for all.
How do your customers react? Are they as inclusive?
Social inclusion is a broad term, and our consistent efforts are towards developing an inclusive work environment by sensitizing society as well. Nukkad has been widely acclaimed and appreciated for its initiatives and people have always shown efforts in learnings and supporting the inclusive vibes of the café. Very rarely do we receive any inconvenience complaints because of the specially-abled employees working at our café.
Those coming to the café and being courteous to the staff, may not end up hiring persons with disabilities or people with special needs as their staff members at home or in the office? What should be done to bridge this gap?
Sensitizing the sociality about social inclusion is as important as active participation and we try to do both. We have not just sensitized thousands of people about the challenges and potentials of hiring persons with disabilities, but we also have broken many prejudices and myths about the employability of PwDs. In a society where there are hundreds of unemployed youth, one is always competing to hire “normal” people. Secondly, it requires efforts and amending of processes to create an inclusive work environment. Unless there are incentives, I don’t think people would be very thrilled to hire PwDs.
I would recommend keeping the hiring process fair and open for all. One should hire a person who fits the job description. In order to make it a practice, the government must, among other things, incentivize employers who hire persons with disabilities/special needs and support young PwDs entrepreneurs so that they can create opportunities for persons with disabilities/special needs.
Do you think being employed and financially independent makes it easier for PwDs/those with special needs to find a place in the society/family and it boosts their self-esteem?
A BIG yes. We have seen a transformation in personalities and acceptance in society for the PwDs/those with special needs. A financially independent and confident PwD works as a motivation and inspiration for the entire community and inspires a complete generation of PwDs to come forward and give their best to create a good life for their own self.
Would you like to narrate an incident that touched your heart and left you emotional?
A transgender person working with us was into begging earlier. Working with us was her first “dignified” job. She put in all her efforts to adapt to the hospitality segment. She was skeptical and afraid and was not sure if customers would accept her, but she has managed so well. We have visitors who come from far just to listen to her stories and celebrate their birthdays with her. It touched my heart when a family said that they had always perceived a transgender person in a bad light and that they never knew that they can be so loving and caring.
Pic credit: Priyank Patel